DeWalt / Black & Decker Factory Service - Austin

Specialties

Factory Service Center for:  Dewalt, Porter Cable, Bostitch, and Black & Decker

We do not sell power tools to the public.
We do repair if parts are available or it's economically feasible.
We sell parts, accessories, hand tools, batteries, chargers and tool storage.

History

Established in 1981.

Black & Decker was established more than 100 years ago, the Austin Service Center was first opened in 1981 on Burnett Road, In 1998 it moved to West Anderson Lane, and moved to 2219 W. Braker Lane in 2004 where it currently resides.

Meet the Manager

Helmut T.

Manager

I started working for Black & Decker in 1996 as a customer service representative in Tennessee at the Factory Outlet Mall. Shortly there after I then moved to the Product Service Division where I accepted a role as a customer service representative running the front end of the showroom. A year later I accepted the role of Service Sales Representative which took my duties mostly outside of the shop working directly with the contractors. In 2004 I accepted my role as Service Operations Manager and moved to Austin.